Frequently Asked Questions

HOW DO I MAKE A PURCHASE?

To make a purchase from as98.net, you may browse the site to see what’s new, shop by category; or if you know the style you’re looking for, enter it into the search box. When you find a pair you’d like to buy, select the color and size, and click the “add to cart” button. If at any stage you change your mind, you can delete the item from your cart by entering into the cart and clicking on the ‘X’ button. Once you’re ready, follow through to the check out process.

DO I NEED TO HAVE AN ACCOUNT TO MAKE A PURCHASE?

No, an account is not required to make a purchase from as98.net. However, if you have an account, you will enjoy the option to:

  • Earn points in our A-List Rewards Program, which can be redeemed for discounts on new shoes! Learn more
  • Save your addresses and payment information for faster checkout
  • Check your order status and track delivery
  • Track returns
  • Review past purchases
  • Be the first to know about special promotions

I HAVE AN ACCOUNT, BUT FORGOT MY PASSWORD.

Click the box that says “I forgot my password” on the login page, and you will receive a link by email to reset your password.

CAN I CHANGE MY ORDER AFTER IT IS PLACED?

Once your order has been placed, it cannot be changed or canceled. If you have additional concerns about an order you just placed, please email support@as98.net for further assistance.

WHAT ARE YOUR SHIPPING FEES?

FREE SHIPPING ON ALL ORDERS OVER $99!

Please see our Shipping and Handling page for additional information.

DO YOU SHIP OUTSIDE THE US?

Yes! Please see our Shipping and Handling page for additional information on international orders.

DO YOU OFFER RETURNS AND EXCHANGES?

A.S.98 will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase.

A.S.98 does not offer exchanges. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase.

Please see our Returns page for additional information.

HOW DO PREORDERS WORK?

On occasion we will list an item for preorder prior to receiving the shoes in our warehouse. In these instances we estimate the ship date, but these are estimates only should not be construed as guarantees. If you have a tight delivery window we suggest opting for an in-stock item.

GIFT CARDS

Gift cards are available in denominations of $25-$500 and are valid for 1 year from the date of purchase. Click here to purchase a gift card

Do you have an Infrequently Asked Question? Send us a message at support@as98.net.

New Customers

An account keeps your shipping, order and wishlist information at your fingertips and allows you to earn rewards every time you shop!