We hope your order is exactly what you wanted, but if not, a return is quick and easy! A.S.98 will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase. A.S.98 will not accept returns of merchandise that has been worn or modified in any way. Items marked Final Sale are not eligible for return.If your order arrives damaged please let us know right away by emailing firstname.lastname@example.org
Start a Return
If it meets the above criteria, an order can be returned. Returns can be sent back using the pre-paid shipping label enclosed in the original package (subject to a fee of $8.95), or via an alternate method of your choice to the address below. Packages shipped outside of the U.S. will not include a return label.
If you ordered from Alaska or Hawaii, no pre-paid label is included in your package. Please contact email@example.com for a pre-paid return label.
New York, NY 10013
- Any package or product not meeting the eligibility requirements, including postmarks outside of the return window and products deemed by A.S.98 to be worn, will be re-shipped and the purchasing credit card will be charged with any associated shipping costs. A.S.98 is not responsible for loss or damage in transit.
- Any item returned without its original shoe box or sent using the original shoe box as the shipping package will incur an $8.95 restocking fee.
- All returns made using the pre-paid label enclosed in the original box will be subject to an additional $8.95 fee deducted from the refund. If you chose to return items using an alternate ship method, we strongly suggest using a traceable service, as A.S.98 will not be responsible for lost packages.
Refunds will be processed, less the return shipping fee of $8.95 if applicable, in 1-2 weeks of the return arriving to A.S.98. Original shipping costs, if any, will not be refunded under any circumstances.
A.S.98 does not offer exchanges for alternate products. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase following the instructions above.
Packages that are refused by the recipient or are undeliverable for any reason will be treated as a return when received by A.S.98, and the customer will be responsible for all associated shipping and restocking fees.