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HOLIDAY FAQ

Holiday Extended Return Date

Our return deadline for orders placed after November 15, 2018 will be extended until January 15, 2019.

Gift Cards

Gift cards are available in denominations of $25-$500 and never expire! Click here to purchase a gift card.

Size Chart

Need help finding your size? Click to view our size chart

Get It By Christmas! For Delivery by December 24th

December 10 LAST DAY TO ORDER WITH ECONOMY SHIPPING
December 18 LAST DAY TO ORDER WITH STANDARD SHIPPING
December 20 LAST DAY TO ORDER WITH PRIORITY SHIPPING
December 21 LAST DAY TO ORDER WITH EXPRESS SHIPPING

ORDERS MUST BE PLACED BY 10AM EST
*A.S.98 CANNOT GUARANTEE EXACT DELIVERY DATES

Returns

We hope your order is exactly what you wanted, but if not, a return is quick and easy! A.S.98 will accept returns on unworn merchandise within 30 days of shipment, in the complete original packaging, with refunds given in the manner of purchase. A.S.98 will not accept returns of merchandise that has been worn or modified in any way. Items marked Final Sale are not eligible for return.

If your order arrives damaged please let us know right away by emailing [email protected]

Holiday Extended Return Date

Give the gift of A.S.98! Our return deadline for orders placed after November 15, 2018 will be extended until January 15, 2019

Start a Return

If it meets the above criteria, an order can be returned. Returns can be sent back using the pre-paid shipping label enclosed in the original package (subject to a fee of $8.95), or via an alternate method of your choice to the address below. Packages shipped outside of the U.S. will not include a return label.

A.S.98 Web Orders
390 Broadway Ground Floor
New York, NY 10013


Please note:

  • If you ordered from Alaska or Hawaii, no pre-paid label is included in your package. Please contact [email protected] for a pre-paid return label

  • If your order includes 5 or more pairs, no pre-paid label is included in your package. You are responsible for shipping your return and all associated shipping costs. Please use a traceable method as we will not be responsible for lost packages. If you need a return label, please contact [email protected]. If you are using a label we have provided, the cost of the return shipping will be deducted from the return amount.

  • We will only accept returns from orders placed directly with as98.net.

  • Any package or product not meeting the eligibility requirements, including postmarks outside of the return window and products deemed by A.S.98 to be worn, will be re-shipped and the purchasing credit card will be charged with any associated shipping costs. A.S.98 is not responsible for loss or damage in transit.

  • Any item returned without its original shoe box or sent using the original shoe box as the shipping package will incur an $8.95 restocking fee.

  • Returns made using the pre paid label enclosed in the original box will be subject to an additional $8.95 fee, deducted from the refund. If you opt not to use the enclosed return label, or if a label wasn’t included, we encourage using a traceable service, as A.S.98 is not be responsible for lost packages.

 

Refunds

Refunds will be processed, less the return shipping fee of $8.95 if applicable, in 1-2 weeks of the return arriving to A.S.98. Original shipping costs, if any, will not be refunded under any circumstances.

 

Exchanges

A.S.98 does not offer exchanges for alternate products. If you would like to replace your purchase with something else, simply place a new order for the desired items, and return your original purchase following the instructions above.

Undelivered Packages

Packages that are refused by the recipient or are undeliverable for any reason will be treated as a return when received by A.S.98, and the customer will be responsible for all associated shipping and restocking fees.

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